Decision Making Questions Answers for Competitive and Entrance Examination

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Decision Making Questions Answers

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Model Decision Making Questions for XAT, Bank PO and Other Competitive Exam

Directions (Q. 1-7): Read the following information carefully and answer the questions given below: Following are the conditions for short listing candidates for the post of Customer Relations Officers (CRO) for XYZ Ltd.

The candidate to be called for interview must
(i) be a graduate in Science, i.e. B.Sc., with minimum 55% marks.
(ii) have at least 3 years experience in selling/marketing.
(iii) have participated in debating or drama or sports at the intercollegiate level onwards.
(iv) have secured minimum 60% marks in the Written Examination (WE ).
(v) be ready to deposit Rs 10,000 as security deposit.

However, in case of a candidate who fulfill all these criteria except
a) (iv) above, but has secured minimum 60% at B.Sc., may be referred to the Chief Manager, Customer Relations (CR).
b) (i) above, but has passed M.Sc., i.e. Post-Graduation in Science, with minimum 50% marks, may be referred to DGM (CR).

Based on these criteria and information provided below, decide the course of action in each case. You are not to assume anything. If the data provided is not adequate to decide the given course of action, your answer will be ‘data inadequate’. All the candidates given below fulfill the criterion for age.
Mark answer
1) Selected for interview
2) Not to be selected
3) Data inadequate
4) Refer to the Chief Manager (CR)
5) Refer to the DGM (CR)

1. Rohan is the son of a marketing executive. Rohan has obtained many prizes in inter-university debates and drama events. He has worked as marketing executive for 5 years after completing his B.Sc. and M.B.A., with 62% and 70% marks respectively. He is ready to give security deposit of Rs 10,000. He has obtained 65% marks in WE.

2. Kamal Kanchan has 6 years experience in marketing cosmetic products. She has done her B.Sc., M.Sc. and M.B.A. with 65%, 56% and 62% marks respectively. She is ready to pay the security deposit. She is good at debating and has won many prizes in inter-co1lege/university events. She is interested in social work.

3. Dinkar has won many prizes in sports at the inter-college/university level. He has seven years experience in direct sales. He has scored 65%, 56%, and 53% marks in WE, B.Sc. and M.Sc. respectively. He is ready to give security deposit and desires to make a career in selling.

4. Krupa is a successful sportsperson having won several prizes in sports and debating at intercollegiate level onwards. At B.Sc., M.Sc. and WE, she has obtained 62%, 55% and 65% marks respectively. She has 5 years experience in sales. Her father is a successful businessman.

5. Jadunath is a Science graduate having done postgraduate diploma in Journalism. He is having 4 years experience of marketing consumer products. He is ready to deposit Rs 10,000 as security deposit. He had been participating in dramas at the intercollegiate level and above and has won many prizes. He has secured 58% and 65% marks respectively at WE and B.Sc. respectively.

6. Chandrakant is a 30-year-old officer who has worked as sales representative for five years. He is a keen sportsman and actor and has won many prizes in college-university level events. He is ready to pay security deposit of Rs 10,000. He has obtained 67%, 58% and 55% marks at B.Sc., WE and Diploma in Business Management respectively.

7. Deepali is a 26-year-old girl having obtained 60% marks at post-graduation, i.e. M.Sc., and 53% and 64% at B.Sc. and WE respectively. Deepali has worked as sales executive for three-and-a-half years. She has obtained many prizes in inter-collegiate events in debating and is ready to deposit Rs 10,000 as security deposit.

Directions (Q. 8-14): An international bank decided to recruit Management Trainees for its Foreign Exchange department. The following criteria were laid down:
The candidate must be
1) B.Com with minimum 65% marks.
2) CAIIB with minimum marks.
3) having working experience of minimum one year in foreign exchange department of any bank.
4) age between 24 years and 30 years as on 1.7.1999
5) ready to keep a deposit of Rs 25,000 with the bank.

However, if the candidate fulfils all other criteria except
a) (ii) above, but has completed CAIIB part I with minimum 60% marks his case may be referred to the General Manager.
b) (iii) above, but has 4 years experience of working in a bank, his case may be referred to the Chairman.
c) (i) above, but has obtained minimum 60% marks at B.Com. as well as CAIIB, his case may be referred to the Managing Director.

Based on the above criteria and the information given in each of the following questions, you have to take the decision in regard of each case. You are not to assume anything. These cases are given to you as on 1st July 1999.

8. Niranjan’s father is an industrialist of the city and Niranjan has no problem in keeping any amount as deposit with the Bank. He has completed B.Sc. with 68% marks and CAIIB with 60% marks. He is working in a Public Sector Bank as an officer in the foreign exchange department since last two years. His date of birth is 24.4.1974.
1) Refer to Managing Director
2) Refer to General Manager 3) Refer to Chairman
3) Candidate is to be selected
4) Candidate is not to be selected

9. Ashutosh, a commerce graduate with 73% marks, has completed CAIIB part I securing 64% marks and will be appearing for CAIIB part II examination. His date of birth is 29.6.1975. He joined a cooperative bank in 1996 and continues to work there. He was posted in the foreign exchange department in 1997 and is working in the same department at present. He can keep the required amount of deposit with the bank.
1) Refer to Chairman
2) Refer to General Manager
3) Data inadequate
4) Candidate is to be selected
5) Candidate is not to be selected

10. Manisha is an employee of a private bank in Clerical cadre for past 6 years in its foreign exchange department. She is B.Com. with 70% marks and CAIIB with 60% marks. Her date of birth is 15.6.1972. She is willing to keep a deposit of any amount up to Rs 50,000 with the bank.
1) Refer to Chairman
2) Refer to General Manager
3) Refer to Managing Director
4) Candidate is to be selected
5) None of these

11. Rajshekhar, a youth of 26 years age, has completed B.Com. securing 68% marks and is working in a nationalised bank for past two years in its foreign exchange department. He will be appearing for CAIIB part II examination in the next month. He has no problem in depositing Rs 25,000 with the bank;
1) Refer to General Manager
2) Refer to Managing Director
3) Candidate is to be selected
4) Candidate is not to be selected
5) Data inadequate

12. Abhijit Kaul is a commerce graduate with 72% marks in graduation and 59% marks at CAIIB examination. He is 28 years old and is working in a bank since 1994 till date. He can keep a deposit of Rs 25,000 with the Bank.
1) Refer to Managing Director
2) Refer to General Manager
3) Refer to Chairman
4) Candidate is to be selected
5) Candidate is not to be selected

13. Ranjita, a 25-year-old commerce graduate, is working in a public sector bank since 1996 in its foreign exchange department. She is B.Com. with 75% marks and CAIIB with 58% marks. She has done a diploma course in computer programming. She is willing to keep a deposit of minimum Rs 25,000 with the Bank.
1) Refer to Chairman
2) Refer to General Manager
3) Data inadequate
4) Candidate is to be selected
5) Candidate is not to be selected

14. Mr Subhash Rao has passed his B.Com. examination and CAIIB examination with 62% and 65% marks respectively. He has recently completed 25 years of age in June 1999. He has joined a foreign bank in 1997 and was placed in its foreign exchange department in January 1998. He continues to work with the Bank till date. He is ready to keep a deposit of Rs 25,000.
1) Refer to Managing Director
2) Refer to General Manager
3) Data inadequate
4) Candidate is to be selected
5) Candidate is not to be selected

Directions (Q. 15-21): A company ‘XYZ Ltd’, has decided to appoint Technical Officers in its Technical Division applying following eligibility criteria:
The candidate must be
(i) a Science graduate (B. Sc.) with minimum 70% marks.
(ii) having postgraduate degree or diploma in Computer Science with minimum 50% marks
(iii) of age not less than 24 years and not more than 28 years as on 1.7.99.
(iv) In addition to the above criteria, he must satisfy at least one or more of the following conditions:

(a) The candidate must have work experience of minimum one year.
(b) Represented school/college team in at least one of the sports at district/state level.
(c) participated in drama or music competitions at district/state level.
(d) secured distinction in the main subject or specialization in B.Sc.
(e) secured minimum 60% marks in the post-graduate degree/diploma

Based on the above conditions and the data given. In each of the following cases you have to take decision. You are not supposed to assume anything. All the facts are given as on 1.7.99.

15. Sushant is a 26-year–old Science graduate with specialisation in Physics. He is working in an electronics company as Sales Officer since August 97. He has secured 75% marks at graduation. He is a football player and has represented his college team at inter-university level. He has obtained a post-graduate diploma in Computer Science with 54% marks.
1) To be appointed – satisfies (a) only
2) To be appointed – satisfies (a) and (b) only
3) To be appointed – satisfies (b) and (c) only
4) Not to be appointed
5) None of these

16. Uday is a Science graduate with 75% marks and has done his diploma in Computer Science with 58% marks. His date of birth is 2.7.75. He has participated in inter-collegiate music competitions and has also won the awards.
1) Not to be appointed
2) To be appointed – satisfies (c) only
3) To be appointed – satisfies (e) only
4) To be appointed – satisfies (c) and (e) only
5) None of these

17. Rajiv Kumar, a 25-year-old boy, has completed B.Sc in Computer Science with 76% marks and has also done post-graduation in Computer Science with 68% marks. He is a good dancer and has won prizes in state level dance competitions. He can also sing well.
1) To be appointed – satisfies (c) only
2) To be appointed – satisfies (c) and (e) only
3) To be appointed – satisfies (e) only
4) Not to be appointed
5) None of these

18. Varsha Khanolkar, a B.Sc with Mathematics as her main subject, secured 79% marks at graduation. She was a kho-kho player and has represented her college team at state level. She has completed her post-graduation in 1998 at the age of 24 years with 56% marks.
1) Not to be appointed
2) To be appointed – satisfies (c) only
3) To be appointed – satisfies (b) and (c) only
4) To be appointed – satisfies (b) and (d) only
5) None of these

19. Devendra Kumar has done his B.Sc. with specialization in Chemistry securing 73% marks and has secured distinction in Chemistry. He joined a Chemical company at the age of 23 years and has been working there for last two years. He has completed post- graduation in Computer Science with 60% marks.
1) To be appointed – satisfies (a) and (e) only
2) To be appointed – satisfies (d) and (e) only
3) To be appointed – satisfies (a), (d) and (e) only
4) Not to be appointed
5) None of these

20. Aniket is a post-graduate in Computer Science with 65% marks and a graduate in Science with 68% marks. He is a dramatist and had always been participating in competition at state level and has won the state level ‘best actor’ award. His date of birth is 29.8.74.
1) To be appointed – satisfies (c) only
2) To be appointed – satisfies (e) only
3) To be appointed – satisfies (c) and (e) only
4) Not to be appointed
5) None of these

21. Nidhi Shanna is an executive in a private company since September 1998. She has done B.Sc. with Botany as main subject and has secured 72% marks at B.Sc. with distinction in Botany. She is good at music and has participated in state-level music competitions. She is a post-graduate in Computer Science with 65% marks. Her date of birth is 12.9.71.
1) To be appointed – satisfies (a) and (c) only
2) To be appointed – satisfies (c) and (e) only
3) To be appointed – satisfies (c) and (d) only
4) Not to be appointed
5) None of these

Based on these criteria and information provided against each candidate, decide the course of action. You are not to assume anything. If the data provided are not adequate to decide the given course of action, your answer will be “Data inadequate”. All the candidates fulfill the criterion of age.
Give answer
(1) if data are inadequate
(2) if not to be selected
(3) if selected for the interview
(4) if case is referred to the Assistant Manager
(5) if case is referred to the Deputy Manager

22. Mohammed Sheikh is a brilliant post-graduate in Science and has secured 63% and 55% marks in graduation and post graduation respectively. He has ‘E’ grade for dependability and flexibility in Performance Appraisal Report for last four years. He has got ‘C’ rating for quality of work and speed of work. He joined the Bank four years ago.

23. Kiran Bala is a young lady and laborious assistant who joined this organisation six years ago after passing B. Commerce Exam. The ratings being given to her for the last 4 years are ‘D’ and ‘C’ respectively for quality of work and speed of work. She is one of the leaders of the clerks. She has got ‘D’ ratings for flexibility of work for the last 5 years.

24. Mandar Bhave has passed his Graduation in Science and Diploma in Business Management with 58% and 62% respectively. He is good player of chess. His rating on PAR are ‘D’ for ‘dependability’ and ‘flexibility’ whereas he has ‘C’ rating for ‘quality of work’ and ‘D’ rating for ‘speed of work’ for the last 4 years.

25. Anubhav Rege is with the company for last seven years. For the last 4 years he has ‘D’ rating for ‘quality of work’, ‘C’ rating for ‘speed of work’, ‘E’ rating for ‘dependability’ and ‘D’ rating for ‘flexibility’. His marks in graduation and post-graduation are 46% and 50% respectively. He is very fond of cultural activities.

26. Shivasundaram has got ‘D’ rating since he joined the bank three years ago on quality of work, speed of work, dependability and flexibility. He has passed his graduation and post-graduation with 52% and 47% marks respectively. Shivasundaram is a popular employee because of his social activities.

27. Seema Mukhi is working in the clerical cadre for last five-and-a-half years. She has got ‘D’ and ‘E’ ratings respectively on ‘flexibility’ and ‘dependability’ and ‘C’ rating for ‘quality of work’ and ‘speed of work’ for last four years. She has obtained 55% and 48% at SSC and graduation respectively.

28. Anthony Cruz is a sportsman and is Vice-Captain of cricket team of PRS Industries Ltd. He is working with the company for last seven years in the clerical cadre. The rating being given to him for the last 3 years is ‘C’ and ‘D’ grade for quality of work and speed of work respectively. Similarly, he has ‘D’ grade for dependability and flexibility in PAR. He is an Arts graduate with 54% of marks.